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Backfeeding FAQ
- Once my number has ported over how do I backfeed my home?
- After backfeeding I have static on my phone lines?
Top Frequently Asked Questions
Phone Tech Support Page
Phone Features FAQ
- What is the difference between the Phone Service and the Phone Service Plus package?
- What are the * codes to access my phone features?
Once my number has ported over how do I backfeed my home?
- Basic backfeeding of your home is typically done in a few easy steps.
- First you will need to locate your previous phone company NID on the outside of your home. This is typically a grey box with phone lines running out from it.
- Next you need to use a screwdriver and open up the customer access panel on the NID.
- Typically once you have access to this box there will either be a phone jack that you need to unplug inside the box or 2 sets of wires (typically red and green) on 2 posts that you need to unscrew. When you unhook these wires you need to keep the ends bundled together(red in one bundle/green in another) and then wrap some electrical tape around them to keep out moisture/etc.
- You are now disconnected from your previous phone company.
- Once this is done you need to go to where your emta cable modem is located and run
a phone line from phone port 1 on the cable modem into a wall phone outlet. If the
outlet is already being used you can acquire a 2-
way phone splitter so you can plug 2 lines in. You can typically pick this up from most retail stores or if you live near the CAS office we can provide you one free of charge. - Sometimes you may not have a phone NID on the outside of your home, instead there will be a location usually in your basement where your phone lines tie together on two posts. You just need to remove the phone lines from those posts and bundle them together as described above.
- We also have video tutorials that show you how to backfeed your home located at: Video Tutorials.
For additional Backfeeding help, click the link below
After backfeeding I have static on my phone lines?
- This is typically caused by a loose or corroded phone wire or a bad phone or phone jack.
- Typically if this just started to happen after you backfed your home you will want to check out at your phone NID.
- Make sure that your phone lines are wrapped tightly together and that nothing looks loose or broken.
- If everything looks fine in the NID then check the outlet near your emta cable modem. Try replacing the phone jumper you used to backfeed your home with a different one.
- If you are still getting static on the line unplug your phones one at a time and see if this fixes your issue. If it does then you more than likely have a bad phone.
After backfeeding all the lights are blinking on the Arris emta cable modem?
- This indicates that your modem is in over current protection mode.
- This means that you are receiving foreign voltage on your phone line.
- It is typically caused by a crossed phone line or bad phone. If it just started happening when you backfed your home, go outside to your phone NID and make sure none of your red and green phone lines are touching each other.
- If everything looks fine out there then start unplugging your house phones one at a time and see if the emta goes back to normal.
- If this still doesn't fix your issue, you can call CAS and set up a service call to have somebody come out and troubleshoot your phone lines.
What is the difference between the Phone Service and the Phone Service Plus package?
Listed below are the differences between the 2 phone packages:
Phone Service Basic
- Unlimited local and long distance
- Keep your current phone number
- Caller ID
- Call Waiting
- Unconditional call forwarding
- 3-
way Calling - Last Call Return
- Anonymous Call Block
Phone Service Plus
- Voicemail with Email
- Online Phone Manager
- Busy Call Forwarding
- No Answer Call Forwarding
- Selective Call Block
- Call Delay
- Find me/Follow me
- Home Intercom
- Automatic Recall
- Remote Access to Call Forwarding
- Do Not Disturb
- Reminder Calls .
What are the * codes to access my phone features?
- Click Here to show you all the different features and the * codes to access them
Am I limited to the amount of calls I can make per month?
- All CAS phone service packages include unlimited local/long distance calling on the continental U.S. and Canada.
Can I use my home phone service for international calling?
- Initially international calling is disabled on all residential accounts. If you need to access international calling you may call the CAS office. We will look at your account history and if your account is in good standing we will typically enable international calling for you.
- International calling is a pay per use service. Rates vary depending on where you are calling to and are charged per minute.
- If you do use international calling the charges will be added to your bill on top of your regular monthly service fee
Do I have 411 service available on my phone?
- 411 service is available at $1.00 per use. You will be charged for each 411 call that you make.
Do I have fax capabilities with my phone service?
- You can treat your home phone service same as you would a regular phone line. Just
plug your fax machine into an existing phone jack or into a 2-
way splitter on the back of the emta cable modem and you should be ready to fax.
How do I access my voicemail account?
There are 2 ways to access your voicemail account:
TO ACCESS FROM HOME
- When you are at home all you need to do is pick up your telephone receiver and get a dial tone.
- Next, enter 777# and this will take you to your voicemail box.
- From here you can listen to your messages/change options/etc.
- When you are done just hang up your phone.
TO ACCESS AWAY FROM HOME
- Dial you home phone number from any touchtone telephone.
- When your voicemail starts to play press the * key.
- Enter your pincode when prompted. If you can't remember your code please call CAS to reset it.
- You now have access to your voicemail box just as if you were at home.
How to I access the online phone manager if I subscribe to the phone plus package?
- To access your phone manger you need to open up a web browser such as Internet Explorer.
- From here you need to go to Phone Portal.
- Next you will be prompted for your phone number and login passcode.
- Your phone number will be the 10 digits of your home phone with no spaces or dashes and your passcode is assigned at the time of installation. If you are unable remember your code, please call CAS and we can reset it for you.
©CAS Cable 2012