Webmail Login
Email FAQ
- Add an e-
mail account . - Forgot username and password.
- How to check your email when you are away from home.
- How to set up an e-
mail account in Outlook Express.
Internet Tech Support Page
Antivirus FAQ
- I don't have any antivirus software on my PC.
- I think I have a virus or spyware on my computer, but my antivirus program is not detecting it.
- I have cleaned out the viruses and spyware but my computer still seems to be running slow.
Reset Modem
- I have purchased a new modem from the store and it will not link up?
- No lights are lit up on the cable modem?
- The downstream/receive light is blinking on my cable modem?
- The upstream/send light is blinking on my cable
Add an e-
- New email accounts can be created by calling CAS at (304)420-
2470 or (800)339- 4002. - You are allowed up to 5 email addresses per residential account.
- Your username can consist of 3-
30 characters and/or numbers with no spaces and your password can consist of 4- 15 characters and/or numbers with no spaces.
. net
Forgot username and password.
- If you have forgotten your username and password for your email account you will
need to call CAS at (304)420-
2470 or (800)339- 4002 to retrieve it
How to check your email when you are away from home.
- Open up your web browser and go to www.cascable.net
- Use the "Email Login" at the upper left of the page
- Enter your username and password and click login.
How to set up an e-
- Open Outlook Express
- Click on Tools > Accounts > Add > Mail
- Type in your display name.
- Type in your e-
mail address. - Type in your incoming/outgoing mail servers.
- Incoming mail server: mail.cascable.net
- Outgoing mail server: mail.cascable.net
- Type in your Account name which is the part of your email address before the @ sign.
- Type in your password.
- Then click finish and you are done.
CAS Cable Customer Services
- CAS Cable offers many services to our customers. One of these services that we offer is a full PC tuneup. This includes cleaning all viruses/malware off of your computer system/running and configuring your windows updates and tweaking your system settings on your pc to make your computer run as smooth and as quick as it can. We can also diagnose and repair other hardware and software issues.
- For Pricing Call 304-
420- 2470.
Internet
I don't have any antivirus software on my PC.
- If you do not have any antivirus software on your PC there are a couple of different options that we can offer you. CAS Cable is a reseller of AVG antivirus products. These include AVG antivirus, Firewall, Internet Security, and Identity Protection. AVG is rated by many consumers as the number one antivirus software on the market today.
- If you are interested in these services please call CAS at (304)420-
2470 to inquire about features and prices. - If you have an older PC(windows 95,98,ME) that will not support AVG products, Avast antivirus is the software for you. This is a basic antivirus program. Though it may not have as many features and options as AVG this will typically work on your older system to help keep it protected from viruses. It is rated by some sites as one of the top antivirus software programs for older computer systems.
- -
Avast antivirus: Avast
I think I have a virus or spyware on my computer, but my antivirus program is not detecting it.
- Listed below are a few additional programs to help with cleaning your system. The programs listed below are programs that you run manually.
- Super Antispyware: Super Antispyware
- This is a free antispyware program to help clean additional bugs out of your system. Install this program and run a complete system scan. Once it is done scanning it is typically safe to remove everything that it finds.
- Malwarebytes Anti-
malware: Malwarebytes - This is another good free antispyware program. You will also want to install this and run a complete system scan. It is also typically safe to remove everything that it finds.
- Trojan Remover: Trojan Remover
- This is another free program that runs a system scan and cleans out trojans.
I have cleaned out the viruses and spyware but my computer still seems to be running slow.
- Listed below are a couple of programs used to help speed up your system.
- CCleaner: CCleaner
- CCleaner is a freeware system optimization, privacy and cleaning tool. It removes
unused files from your system -
allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. Additionally it contains a fully featured registry cleaner. - Defraggler: Defraggler
- Defraggler is a freeware program which will help defrag your files. This program will reorganize the files and free space on your system for better access and read time.
Internet Connection FAQs:
I hooked up a new computer and the Internet does not work?
- Whenever there is a hardware change (new computer/router) at the cable modem, the modem needs to be reset for the Internet to reconnect.
- If you have just a regular Internet cable modem you will need to unplug the power cord for about 5 seconds and then plug it back in.
- If you have either an Arris or SA emta cable modem then you will need to press the reset button with the tip of a ball point pen on the back of the modem for a couple of seconds.
- Once you have completed the above steps you may either need to restart your pc or power cycle your router in order to connect to the Internet.
How to connect multiple computers to the Internet?
- A cable modem by itself is only capable of giving out 1 address for 1 computer. In order to use multiple computers on the Internet at the same time you need to purchase a router. This piece of equipment takes the 1 address that the modem gives out and makes it so you can share your internet connection between pc's.
How can I make my computer or laptop work wirelessly so I don't have to be plugged into the modem?
- In order to hook up a computer wirelessly you need to have a wireless router hooked up to your cable modem. Once you have a wireless router configured, you will either need a laptop with a built in wireless card or a desktop/laptop with a usb or pcmcia wireless adapter.
How can I connect my computer to the modem through the usb connection?
- The usb connection will only work with windows 98 SE or newer.
- You will need to locate the modem cd and the usb cable that originally came with your modem. If you have misplaced these items we can sell you a replacement at our office.
- Once you have located these items you will want to power down your pc and then plug in the usb cord between the modem and your computer. If you previously had an ethernet cord running between the modem and your pc you will need to disconnect this.
- The next step would be to reset your cable modem either by pulling the power cord if it is a basic cable modem or by pushing the reset button if it is an emta.
- Once all the lights come back on your modem you can power on your computer.
- Once your computer loads up you should get a found new hardware wizard window that pops up on your screen.
- At this point, insert your modem cd and then follow the on screen instructions. Typically you can direct the wizard to automatically install the software.
- If all goes well the wizard should tell you that you have successfully installed the software and then you should be able to get online.
How can I run windows updates on my computer?
- There are typically two ways that you can access windows updates.
- The first would be if you click on your start menu then programs it will usually be listed at the top.
- The second can be accomplished by opening up an Internet explorer window. Once your browser loads click on TOOLS up at the top, and then WINDOWS UPDATE.
- Once your browser reaches the Windows update site you can either click on EXPRESS or CUSTOM.
- EXPRESS will download your high priority updates and CUSTOM will let you pick and choose between your high priority, optional, and hardware updates.
- Once you have installed all your updates it is usually a good idea to restart your computer.
How can I create an icon/shortcut on the desktop of specific websites for quicker access?
- First you would open up your Internet explorer and bring up the website that you want to create a shortcut.
- Next you would click on FILE, SEND, SHORTCUT TO DESKTOP.
- This will create a link on the desktop that will bring you directly to the website.
No lights are lit up on the cable modem?
- This indicates that your cable modem is not receiving power.
- Check and make sure the power cable is plugged in on both the modem and the power outlet.
- If you are plugged into a surge protector make sure that it is turned on.
- If you have an emta cable modem try pressing the reset button on the back of the piece of a equipment for a few seconds.
- If you are still not receiving any lights then the modem may not be functioning or your power cord may have gone bad. You can bring your modem to our office and we can test and diagnose it for you.
The downstream/receive light is blinking on my cable modem?
- This indicates that either the tuner has gone bad in your modem or the cable line has become disconnected/gone bad.
- Check to make sure the cable line is still connected securely to your cable modem. If it is unscrew the line and make sure the cable end looks solid.
- You can also plug a tv into this cable line and see if you get a picture. If you get a picture, the issue is more than likely in the cable modem itself. If you don't get a picture then something has happened to your cable outlet.
- You can always bring your cable modem in to our office so we can test it for you and let you know if your cable modem is functioning.
- If it seems like your modem is fine then CAS can schedule a cable technician to come out to your home and further diagnose the issue.
The upstream/send light is blinking on my cable modem?
- This indicates that your modem is receiving signal but it not able to send a signal back out.
- Usually this happens if the customer has moved the cable modem to a different outlet or if a customer has been adding cable outlets to their home and has rearranged the splitters in their line.
- When you initially get your internet service installed the technician will set up 1 cable line to work with your modem. This is done to help keep extra noise and traffic off of the line.
- If you are wanting to move your cable modem to another outlet you need to locate where all of your cable lines come together and make sure that the line you are wanting to use for your modem is not hooked up behind a silver barrel(filter) that has been placed on your cable splitters. This filter is placed on the non Internet cable lines to help keep extra noise/traffic off of the line.
- If you are not able to get your Internet line reconfigured you may call CAS and they can schedule a service call for a technician to come out and do this for you. All customers are entitled to one free modem relocate at no charge. If you have already gotten your cable modem moved once then there will be a service charge involved.
My send/receive lights are blinking on/off at the same time?
- This usually indicates that your cable modem is receiving a firmware update. While your modem is in this mode let it sit for a few minutes and see if it will reboot by itself and then load back up normally.
- If your cable modem does not reset then manually unplug the power cable and plug it back in and see if your modem links back up. If your modem links back up then you should be all set. If it continues to flash the send/receive lights simultaneously then please call CAS so you can speak to a technician and see if we can reconfigure your cable modem
The online light is blinking on the cable modem?
- This usually indicates that the cable modem is configured incorrectly.
- First off try power cycling your cable modem and see if it links back up correctly.
- If the modem does not link back up call CAS so we can try and reconfigure your cable modem.
The Internet is not working and there is no activity/link light blinking on my cable modem?
- This usually indicates one of three things.
- Either the ethernet port in the cable modem has gone bad, the ethernet cable has gone bad, or the NIC card in your pc has gone bad.
- Try replacing your ethernet cable and see if this fixes your issue.
- If you have more than one pc you can try hooking another pc to the cable modem and see if the activity link lights up.
- If you just have a single pc then you can hook your computer up via the usb connection instead of the ethernet connection.
- If after all this you still have no link/activity light your modem you may need to bring your cable modem into the office for us to test and see if it has gone bad.
Top Frequently Asked Questions
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