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Basic Cable FAQs:

I am not receiving any picture on my televisions?

This typically indicates that your cable may be out. If you have phone and/or Internet service with CAS check and see if these are still working. If these are out also then call CAS cable ASAP so we can either troubleshoot your problem or schedule a technician to come out and fix your issue.
If it is just the televisions that aren't working then you may have an in-house cable amp that may have gone bad.
If it is just one television that is not getting any cable signal then the issue is probably in that specific television or the line running to that television.

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All the televisions in my house have snowy pictures?

This typically indicates that there is an issue in the cable line coming into your house or an issue with in-house splitters/house amp/etc.
A first step to troubleshooting this issue would to look around and see if there is any physical damage to the cable lines, such as a cut line. This would usually happen if a line runs around the outside of your home down near the ground.
If you do not see any physical damage then your next option would be to call CAS cable and schedule a service call for a technician to come out and check your lines.
Typically if the problem is outside the home and not altered by customer then there is not a service charge but if issue was caused by customer then there will be a service charge involved.

Individual channels are fuzzy on my televisions?

If only one of your televisions have fuzzy channels then this usually indicates a problem with that tv or the cable line that is running to that tv. A quick test to see if it is the line or the television would be to take another television and plug it into that same cable line.
If the new television has a clear picture that typically indicates that the tuner is going out in the original television or the coaxial input port on the television is bad.
If the new television is also fuzzy this indicates that something has happened to the cable line running to the television. If after a physical examination everything looks fine, your best option would be to call CAS to schedule a service call.

Just my lower or my upper channels are fuzzy

If just the lower range or upper range of channels are fuzzy this typically indicates a signal issue. If you have a lot of cable splitters in your home you may be weakening your cable signal to much. Your best option would probably be to schedule a service call for a certified technician to come out and check the signal of your cable lines and diagnose exactly what the issue is

I am not receiving any sound on my television?

Press Mute on the remote control to restore the volume level.
Check that the stereo is looking at the proper input source.
Turn your VCR on.

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Digital Cable FAQs:

There is no picture displayed on my television?

Check to be sure that all the cables are connected properly (hand tighten if necessary).
If connected through the baseband RCA video connection, make sure the cables are connected properly.
If you are watching TV using your VCR, be sure you VCR is on.

The picture or sound is noisy on one channel?

Reconnect the cables and hand tighten them if they are loose.

The remote control does not work correctly

Press CABLE on the remote control to ensure the remote is in cable mode.
Change the batteries in your remote control.
Be sure that nothing is on the digital box or blocking a clear line of sight between it and the remote control.

Sound is coming from only one stereo speaker?

Hand tighten or reconnect the audio cables properly. Be sure wires are not frayed and plugs not bent or broken.

My digital box is not receiving any power?

Check and make sure the power cord did not become disconnected either from the converter or from the electric outlet.
Make sure the converter box is plugged into an electric outlet that is always on.

I am receiving distorted/poor audio quality on my television?

For best audio quality, use the remote control and set the digital box to approximately 75% of maximum volume level and then adjust the audio levels on the external devices(tv/surround sound/etc.).

The digital box will not power on?

The digital box may have received a software update and may not power on while the new software is being installed. Try again in a few minutes.
Verify that the AC power cord is connected to the digital box and an AC outlet. Unplug the digital box from the AC outlet, plug it back in, and then press the power button on the digital box.
If the digital box is connected to a switched outlet on another unit, verify that the unit is powered on. Unplug the power cord from the digital boxes' AC outlet, plug it back in, and then press the power button. It is recommended to use an un-switched outlet, if possible.
Press the power button on the digital box front panel instead of the remote control. The batteries in the remote control may be depleted.

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High Definition / DVR FAQs:

The remote control is not functioning correctly

Verify that the remote control is in "cable" mode.
Verify that there are no obstructions between the remote control and the digital box. Aim the remote control directly at the digital box front panel, not the TV or VCR.
The angle between the remote and the digital box may be too large. Stand in front of the digital box and not too far on either side.
Press and release operation keys one at a time, firmly and deliberately.
Try changing channels using the buttons on the receiver front panel.
Check the batteries in the remote control. Install new batteries if needed.

There is no audio when viewing cable channels?

Verify that the mute button on the digital box or the remote control has not been pressed. Press mute on the remote control to restore sound.
If the receiver audio output is connected to the TV, verify that the mute button on the TV has not been pressed.
If the receiver audio output is connected to a home theater receiver, verify that the receiver is set to the appropriate input source and the mute button on the receiver has not been pressed.
Verify that you have the correct cables for the audio connections.
Verify that the audio cables are firmly connected between the digital box and the audio playback device (TV, receiver, DVD player, etc.).

There is no audio from the center and/or surround speakers of a home theater receiver connected to the digital box?

Not all Dolby Digital programs feature full 5.1 surround sound. In some cases, the programs may only contain left and right stereo audio.
Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the receiver and the home theater receiver.
Verify that the home theater receiver is set to a surround sound audio mode (Dolby Digital, Dolby Pro logic II, Dolby Pro Logic).
Verify that the receiver is properly configured to work with all connected speakers.

There is no video on the TV screen?

Verify that the TV is powered on and set to the appropriate input source for the receiver.
Verify that the digital box is powered on and tuned to an authorized cable channel.
Verify that all video cables between the receiver and the TV are firmly connected.
Verify that the coaxial cable feed is firmly connected to the box and the wall jack.
If the box video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source.
If the box video output is connected to a TV through an HDMI connection, power off the TV and then power off the DCH receiver. Wait one second and then power on the devices.
Not all HDTV's can display every output format (1080i, 720p, 480p, or 480i) available on the box. To select a different format:
1. Ensure that your box is plugged in to a power outlet and is turned off.
2. Press the MENU key on the front panel. Your settings are displayed on the box front display panel.
3. Press the up and down keys to display the HDMI/YPbPr OUTPUT setting.
4. Press the right key to cycle through the available output forms until a picture displays on the TV.

There is no video on the TV screen?

If you use the IEEE-1394 connection, on-screen graphics, including closed captions and program guides, are not displayed by the receiver. On-screen graphics and captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or component video instead.

The closed caption display isn't working?

Verify on the User Setting menu that closed captions are enabled on the receiver.
Verify that closed captions are enabled on TV.

There are black bars to the right and left of the picture?

Wide screen TV's display 4:3 programs in this format unless set to stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most wide screen TV's to stretch the video to fill the screen (see your TV manual for information about stretching 4:3 video).
If the receiver is connected to a wide screen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu.
Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats even though the video is not 16:9.

There are black bars above and below the picture?

All 4:3 HDTV's display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen.
Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TV's to display a full screen picture when the receiver is tuned to a 4:3 program.
Set the TV TYPE to 4:3 Pan-Scan. This enables the receiver to remove the black bars above and below the picture when possible.
Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreen TV's offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video).

There are black bars on all four sides of the picture?

This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p.
This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo. If the commercial fills the screen from top to bottom, or the graphic appears below the active video, the program is being letterboxed by the broadcaster. You can minimize this by activating the zoom feature on the TV.
A broadcaster may include black bars on either side of a wide screen broadcast. This is called a "hybrid" aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the broadcast, the receiver cannot correct the video. You may be able to minimize the border using the zoom feature on the TV.

The colors do not display correctly on my television?

Be sure to match up each signal to the same YPbPr connection on the TV, otherwise the colors will not appear correctly on your TV.

The digital box is making a humming noise?

The digital box includes an integrated hard drive and a fan for cooling. During normal operation, the box emits a low humming noise, similar to a personal computer. The noise varies in volume occasionally when the speed of the internal fan adjusts to changes in the temperature around the box. Please note the hard drive will stay on even when the receiver is turned off (standby). Please ensure that the box has ample space for air flow on all sides. Never place any object on top of the box.

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